Refund Policy

Effective Date 1/9/2025
Business Name: GemCast
Contact Information: info@gemcast.com.au

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1. Eligibility and Return Period

• Customers may request a return or refund within 14 days of receiving their gemstone purchase.

• Gemstones must be returned in their original condition, unworn and undamaged, with any original packaging and certification intact.

• Custom or personalized gemstones are not eligible for return unless faulty.

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2. Conditions for Refunds

• We accept returns for gemstones that are defective, damaged on arrival, or not as described.

• If the gemstone is damaged by the customer or shows signs of wear, a partial refund or no refund may be issued at the business’s discretion.

• Proof of purchase (receipt or order number) is required for all returns.

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3. Return Process

• To initiate a return, contact us at clint_g_scott@yahoo.com.au within the return period to obtain a Return Authorization.

• Customers are responsible for return shipping costs unless the return is due to damage, defects, or incorrect products sent.

• Use a trackable shipping service recommended by the business to ensure safe return delivery.

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4. Refund Method

• Approved refunds will be processed to the original payment method within 7 business days of receiving the returned gemstone and verifying its condition.

• Alternatively, customers may opt for store credit if preferred.

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5. Exchange Policy

• Exchanges for a different gemstone or product are available within the return period, subject to availability and product condition.

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6. Legal Compliance

• This refund policy complies with the Australian Consumer Law (ACL), which guarantees right to a remedy if goods are faulty, unsafe, or not as described.

• This policy does not exclude or limit consumer rights under ACL.

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7. Exceptions

• Sale or clearance gemstones marked as final sale are not eligible for returns or refunds.